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Document Load Error

Overview 

The most common reason a file will not upload is that someone used special characters in the file name. To upload your document, rename the file without special characters. 

Special characters include symbols such as !, #, $, %, etc.

Best Practice

We recommend that all file names that you use throughout the site (including folders, documents, and images) contain no spaces, and only the underscore _ character if needed with no other special characters.




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