CivicSend


 






Send a Message in CivicSend

Who can use this feature?

System_Admin.pngSlash.pngOwner.png

 

Overview

CivicSend can develop a custom message to send out to your subscribers and simultaneously post to Twitter and/or Facebook.

Important Note

Certain browser extensions, such as Grammarly, can cause issues with CivicSend messages by adding additional formatting code that is not evident during editing. This additional formatting may show up in the final message.

Instructions

  1. Navigate to Modules > Content > CivicSend
    modules_content_civicsend.png
  2. In the default New Message screen, enter a brief, descriptive Subject headingCivicSend_Subject.png
  3. Select your desired Channel(s)
    CivicSend_Channels.png
    • Email: Message will send via email
    • SMS/Text: Message will send via text/SMS
    • Facebook: Message will post to your Facebook page
      • Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.
        CivicSend_SignInFacebook.png
    • Twitter: Message will post to your Twitter feed
      • Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.
        CivicSend_SignInTwitter.png
  4. Choose the Message Type you want to send
    message_type.png
    • Template: Allows you to add photos, text, columns, and customized layout
      • Note: This is primarily for Newsletters, Press Releases, etc.
    • Quick MessageAllows you to send a text-only message to your subscribers
      • Note: This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.
  5. Select the Subscriber List you would like to send it to
    set_up_subscriber_list.png
  6. Select the Sender Name you would like this message to be sent from
    sender_name.png
  7. Select Continue
    continue_sender_name.png
  8. Create your message based on message type (Template or Quick Message)
  9. Select Save & Continue
    save_and_continue.png
  10. Send Options
    • Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message
      send_test_button.png
    • Print: Allows you to print the message
      print_button.png
    • Schedule Your Message to be Sent Later: Allows you to schedule the message to send out at a future date and time
      schedule_message_to_send_later.png
      • Note: Whenever a CivicEngage Send (CivicSend) message is scheduled, this schedule applies to all social media posts too.
    • Send Now: Sends the message now
      send_now.png
      • Note: Remember to review your subscriber list before the message sends.



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