Frequently Asked Questions

Add an FAQ Category

Who can use this feature?

system_admin.png Slash.png Engage_Owner.png 




This article will show you how to add a category in FAQs.


  1. Select Modules > Content > FAQs
  2. Select Add Category
  3. Fill in the information
    • Category Name: Create a category name
    • Start Display: Enter a display date to auto-publish the category
      • Note: A blank date will immediately publish the category.
    • End Display: Enter an end display date to auto-unpublish
      • Note: A blank date will leave the category published indefinitely.
    • Number to Display: Maximum number of FAQs that display on a related page
    • Show Archives: Leave as default
    • Template: Choose a template you would like for your category
    • Permissions: Set permissions at the category level
      • View: May view the live side only
      • Author: Submit new items, modify/delete unpublished items
      • Publisher: Publish new items, modify/delete unpublished items, modify/unpublish published items and publish/reject submitted items
      • Owner: Publish new items, modify/delete unpublished items, modify/unpublish published items, publish/reject submitted items, create/modify categories and assign category permissions
  4. Scroll to the top and select a save option
    • Save: Saves the work as an unpublished draft
    • Save & Submit: Saves the work as an unpublished draft and notifies a publisher that it is ready for review (option is viewable by authors only)
      • Note: This option is only available for Authors.
    • Save and Publish: Saves and publishes the work

I'd Like to Request an Enhancement

0 out of 0 found this helpful


Article Feedback