Original Request Tracker


All sales before July 1, 2020 have the original version of CRT™
 






Associate Related Request Tracker Tickets

Who can use this feature?

system_admin.png Slash.png Owner.png

 

 

Overview 

In the Request Tracker module, you are able to associate submitted tickets together that are similar. This allows you to easily monitor all related tickets. 

Important Note

  • All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view information for the new CRT package

Instructions

  1. Navigate to Modules > Content > Request Tracker
    modules_content_request_tracker.jpg
  2. Open your desired category
    associate_related_request_tracker_tickets_open_category.jpg
  3. Find the original ticket and make note of the Ticket Number
    associate_related_request_tracker_tickets_select_ticket.jpg
  4. On the related ticket, click Actions
    associate_related_request_tracker_tickets_actions.jpg
  5. Select View Details
    associate_related_request_tracker_tickets_view_details.jpg
  6. Scroll down to below the Map display and in the Associated Requests field, enter in the Original Ticket Number 
    associate_related_request_tracker_tickets_associated_requests.jpg
  7. Click Associate
    associate_related_request_tracker_tickets_associate.jpg
  8. Your screen should refresh. You will not have to save
    associate_related_request_tracker_tickets_view_associated.jpg
    • Note: You will see the association on your other ticket as well.
      associate_related_request_tracker_tickets_view_association.jpg



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