Request Tracker


Request Tracker
 






Assign Users to a Request Tracker Form

Who can use this feature?

System_Admin.png Slash.png Owner.png

 

 

Overview

You can assign users to a Request Tracker form, which will alert them of submissions. 

Instructions

  1. Navigate to Modules > Content > Request Tracker
    modules_content_request_tracker.jpg
  2. Underneath Categories on the right-hand side, expand your category and select your specific form
    assign_users_to_a_request_tracker_form_select_category-form.jpg
  3. Select the form 
    assign_users_to_a_request_tracker_form_select_form.jpg
  4. Click Actions
    assign_users_to_a_request_tracker_form_actions.jpg
  5. Select Properties
    assign_users_to_a_request_tracker_form_properties.jpg
  6. Use the Assigned To buttons to assign the form to a user
    assign_users_to_a_request_tracker_form_assigned_to.jpg
  7. Enter email addresses into the CC Email List
    assign_users_to_a_request_tracker_form_cc_email_list.jpg
    • Note: You must separate multiple email addresses with a semicolon.
    • Note: The CC list will only send an email to the email address to notify the recipient that there is a request, the recipients will not be able to close the ticket or modify it unless they are set as an active user on the request tracker module. If they are, they will be notified and then they can go to the Request Tracker module back-end and manage the request.
  8. Click Save
    assign_users_to_a_request_tracker_form_save.jpg



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