Who can use this feature?
This article will show you how to insert Canned Responses into a Request Tracker category.
- Navigate to Modules > Content > RequestTracker
- Click on the category in which you wish to add Canned Responses
- Click Actions
- Select Properties
- Select the Canned Responses tab
- Fill out the Title and Body of your Canned Response
- Click Save next to your Canned Response
- Click Save at the top of the page