Request Tracker


Request Tracker
 






Insert Canned Responses

Who can use this feature?

System_Admin.png Slash.png Owner.png

 

 

Overview

This article will show you how to insert Canned Responses into a Request Tracker category.

Instructions

  1. Navigate to Modules > Content > RequestTracker
    modules_content_request_tracker.png
  2. Click on the category in which you wish to add Canned Responses
    Select_Category.png
  3. Click Actions
    Actions.png
  4. Select Properties
    Properties.png
  5. Select the Canned Responses tab
    canned_responses.png
  6. Fill out the Title and Body of your Canned Response
    Title_and_Body.png
  7. Click Save next to your Canned Response
    Save.png
  8. Click Save at the top of the page
    Save2.png



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