Original Request Tracker

All sales before July 1, 2020 have the original version of CRT™

Add a Request Tracker Category

Who can use this feature?

system_admin.png Slash.png Owner.png




This article will show you how to add a category to Request Tracker.

Important Note

  • All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view information for the new CRT package


  1. Go to Modules > Content > Request Tracker
  2. Select Add Category on the right-hand side
  3. Fill out the form
    • Category Title: Title of the request
    • Sender Name: Add senders name
    • Reply to Address: Add a reply-to address
    • Permissions: Assign appropriate permissions (if applicable)
      • View: Users can only view content
      • Read-Only: Users can only read content
      • Author: Can create modify items and submit them for review, can modify unpublished items
      • Publisher: Modify, delete, create, or publish items
      • Owner: Full rights to the module
  4. Scroll to the top and click Save or Save and Publish

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