Request Tracker


Request Tracker
 






Close a Request

Who can use this feature?

System_Admin.png Slash.png Owner.png

 

Overview

This article will show you how to close a Request.

Instructions

  1. Navigate to Modules > Content > Request Tracker
    modules_content_request_tracker.png
  2. Find the category that has the Request you need to close
    select_rt_category.png
  3. Click Actions next to the Request you want to closeactions.png
  4. Select Close
    close.png
  5. A pop-up will appear to allow for comments; if desired, add a comment
    Comments.png
  6. Click Save, even if you do not want to add a comment
    save_comment.png
  7. Reply OK to the pop-up that says Closing a request means no further comments may be added
    OK1.png
  8. A new pop-up will appear; reply OK or Cancel to the pop-up that asks Do you want to send an email for this action?
    OK_or_Cancel.png
    • OK: Sends an email
    • Cancel: Prevents an email from being sent to the submitter and CC Email List

 




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