Request Tracker


Request Tracker
 





Modify Email Confirmation Details

Who can use this feature?

System_Admin.png Slash.png Owner.png

 

Overview

This article will show you how to modify email details in Request Tracker if you need to update or change information.

Instructions

  1. Navigate to Modules > Content > Request Tracker
    modules_content_request_tracker.png
  2. Open the category that contains your form
    Select_Category.png
  3. Click Actions
    actions.png
  4. Select Properties
    Properties.png
  5. Select the Email Details tab
    EmailDetails.png
  6. Modify email details
    Change_Details.png
    • Subject: Subject of the request; default is Request Confirmation
    • Header: Edit email header
    • Footer: Edit email footer
    • Closed Request: Message that sends when a request closes
    • Reopened Request: Message that sends when a request re-opens
  7. Scroll to the top and select Save
    Save.png

Note: The body of the message will always be a copy of what the user submitted.




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