Create a Redirect

Who can use this feature?

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This article will show you how to create a new Redirect. Redirects take you from one page to another automatically. 

Best Practices

It is best practice to have the settings as follows:

  • Do Not Retain URL
  • HTTP 301
  • Do Not Retain Query String
  • Do Not Retain Path
  • Select Match Query String


  1. Navigate to Modules > Site Tools > Redirects
  2. Select desired domain
    • All Sites: Will apply the redirect to all your domains; this is the recommended option
    • By selecting a specific domain, the redirect will only be active on that domain
      • Note: If you choose this route you will need to add the redirect to both the www and non-www domains(e.g., and
  3. Select Add Redirect on the right
  4. Fill in the appropriate information
    • Link From: Relative URL that will be entered in the browser's address bar or used as a link
      • For Example: /Parade, /AnimalShelter, /PollingLocations
        • Note: This must be a Relative URL. The Relative URL will begin with a forward slash (/). Absolute URLs will not be accepted in this field.
        • Note: Some Relative URLs are reserved by your site and are not available for use.
          • For Example: /DocumentCenter, /Facilities, /Permits
        • Note: For security reasons, the following extensions have been restricted from use in the Redirects module: .AXD and .JS.
    • Link To: URL which the browser will load when the Redirect URL is entered or clicked; can either be an Absolute or Relative URL
      • For Example: /78/2017-Annual-Parade,, /DocumentCenter/View/415/Polling-Location-Map(PDF)
        • Note: Always SSL may cause a Redirect to default to the homepage if the URL in the Link To field is not secure.
    • Retain URL: Controls whether the Link From or the Link To URL displays in the browser's address bar
      • Note: When enabled, if a user leaves the Redirect page to visit other pages on the site, the browser will continue to display the Link From URL in the address bar
      • Note: When enabled, the Redirect Code is set to 200, which indicates a success
    • Redirect Status: Select if this redirect is Moved Permanently or Found
      • A 301 status code means that a page has permanently moved to a new location.
      • A 302 status code means that a page has temporarily moved to a new location. This option can be used in conjunction with the Display date range option.
    • Retain Query String: Controls whether query string parameters from the From URL are appended to the To URL
      • query string is the part of a URL containing data that does not fit conveniently into a hierarchical path structure; it commonly includes fields added to a base URL by a Web browser or other client application.
    • Retain Path: Controls whether the path from the From URL is appended to the To URL
      • Note: This option is used when one domain is to be replaced by another.
        • Example: A site is using both the and domains. Users can use links with either domain, but pages can be set to display regardless of which domain was entered. A user visiting will see in the address bar
    • Match Query String: Controls if the Redirect will require that the query string in the link clicked by the user matches the query string in the Link To URL
      • Note: If this is enabled and the Link To URL does not contain a query string, this Redirect will not work if the URL used by an end-user contains a query string.
    • Display: Used to set a specific date range for which a Redirect will be active
  5. Select a saving option at the top of the page
    • Save Changes: Save but do not publish/make active
    • Save and Make Active: Save and make active/publish
    • Cancel: Cancel changes

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