We limit changes to DNS records to those who are system administrators on your website. We can also add users as consultants in our tracking system if you don't want to give them access to the administrative side of your website - to do so please email Support to request your DNS contact be added to our list of authorized users for you.
- Option 1: Email a request for a DNS change into CivicPlus DNS for a 4-hour turnaround or less
- Option 2: Contact us to make changes while you are on the phone with us
- We request that you provide at least a 24-hour notice for all scheduled changes or large-scale updates so that our DNS administrators can schedule these changes to be made during our hours of operation.
- General DNS propagation takes 1-24 hours to propagate worldwide.