Agenda Center


 






Failed Packet Generation Error

Who can use this feature?

System_Admin.png Slash.png Owner.png Slash.png Publisher.png

 

Overview 

When you publish an agenda in the Agenda Center module and receive an error that the system could not generate the packet, the error message should indicate which file is causing the error.

This can occur due to a corrupted file but generally happens because there is a special character in the file name of the named document.

The PDF and HTML versions of your agenda will be available, but the packet fails to create and will not publish until all documents are recognized and working.

To fix this error, you will need to remove the document with special characters, rename it, and attach it back to the agenda.

Best Practice

We recommend that all filenames throughout the site (including folders, documents, and images) contain no spaces and use only the dash - character. Any other special characters may create a conflict.

Instructions

  1. Attempt to Create an Agenda
  2. Select a Save option
    select_a_save_option_for_an_agenda.jpg
    • Save: Saves changes
    • Save and Publish: Saves changes and publishes the agenda
    • Publish and Add to Calendar: Saves changes, publishes the agenda, adds the agenda to your calendar
  3. Failed error pop-up will display; click OK
    view_failed_packet_generation_error.jpg
    • Note: Make sure to take note of the document listed in the error message.
      note_the_packet_generation_error_type.jpg
  4. Scroll down and click Choose File
    choosefile.png
  5. Select the desired document again
    select_the_desired_document.jpg
  6. Right-click and select Rename
    right_click_file_and_select_rename.jpg
  7. Rename the document without any special characters
    rename_the_document_without_special_characters.jpg
  8. Select the document again
    select_the_document_again.jpg
  9. Click Open
    select_open.jpg
  10. Scroll up and choose your desired Save option again
    select_a_save_option_for_an_agenda.jpg
  11. Select OK or Cancel to include or exclude in RSS Feeds
    ok_include_in_RSS_feed.jpg
  12. A notification window will open; your options to send the notification include
    select_notification_options.jpg
    • Comments: Attach a brief description of the new agenda
    • Mobile Text/Push Message: Attach a message to the SMS notification
    • * Include link to item: Provides a link to the item within the SMS message for a user to select via their mobile device
    • Send
      • On Meeting Date: Sends the agenda on the meeting date previously set
      • Immediately: Sends the agenda immediately
      • X Number of Days in Advance: Enter the number of days prior to the meeting date to send the agenda
    • Include New or Modified status in email subject: Select this box to include the agenda's status in email notifications
    • Select Send, Don’t Send, or Cancel: The notification will then send accordingly to those who have signed up in Notify Me for the selected Agenda category



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