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Use the Performance Test File to Gather Information (Windows Only)

Overview

If an issue is network-related, you could use the Performance Test File to gather information. 

Instructions

  1. Save the PerformanceTest.txt file to your desktop
  2. Before you run the program, change the .txt extension to .bat
    1. Open PerformanceTest.txt with Notepad
      Open_Notepad.png
    2. Click File > Save As
      save_as.png
    3. Select Desktop as Destination
      desktop_destination.png
    4. Change Save as type: to All Files
      all_files.png
    5. Change File name to PerformanceTest.bat
      pt.png
    6. Click Save
      save.png
  3. Double-click the .bat file to execute
    double_click.png
    • Note: This may take a few minutes to complete.
    • Note: Once completed, it will produce a results.txt file on your desktop.
      results.png
  4. Attach the results.txt file to your response

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