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Assign Users to a Request Tracker Form via Forms Module

Overview

This article will show you how to add users to a Request Tracker form in the Forms module. You can also add them directly in the Request Tracker module

Important Note

  • You can assign users to a Request Tracker form, which will alert them of submissions. 

Instructions

  1. Navigate to Modules > Content > Forms
    modules_content_forms.png
  2. Select the Request Tracker category
    rqt_forms.png
  3. Select your desired form
    select_form.png
  4. Open the Assigned To drop-down to select a user
    forms_assigned_to.png
    • Note: For Request Tracker forms, you must activate the user to see them in this drop-down. 
  5. Enter email addresses into the CC Email List
    cc_email_list_forms.png
    • Note: You must separate multiple email addresses with a semicolon.
    • Note: The CC list will only send an email to the email address to notify the recipient that there is a request, the recipients will not be able to close the ticket or modify it unless they are set as an active user on the request tracker module. If they are, they will be notified and then they can go to the Request Tracker module back-end and manage the request.
  6. Click Save
    save_forms.png



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