Technical Assistance & Support


 






Online Payment Set Up Options

Overview

There are two options for online payments:

  • Integrate: Your payment processor will integrate with the CivicEngage CMS ePayment
    module via an intermediary service. (An intermediary service is the code that connects the
    CMS to the payment processor’s API.)
  • Link: Your payment processor will not integrate with the ePayment module. Instead, a
    hyperlink or graphic link will take the payer to a payment processor to complete the
    transaction.

Integrate

Integration with the CivicEngage CMS using an intermediary service is possible for nearly any
payment processor. The intermediary service integration is fully PCI compliant.

  • CivicPlus integrations: At this time, CivicPlus integrates with the following payment
    processors:
    • PayPal
    • Contact Paypal Online or 844-353-0782
    • Contact your Client Success Manager for Rates information
  • Heartland (Bolletta)
    • Contact Don Lewis (National Account Director, Heartland Payment
      Systems). Don.Lewis@e-hps.com or 727-224-1439.
    • Contact your Client Success Manager for Rates information
  • Elavon (Virtual Merchant)
    • Contact Brad Hench (Regional Sales Manager, Elavon Government and
      Institutional Sales). bradford.hench@elavon.com or 678-731-4419.
    • Rates vary depending on volume; contact your Client Success Manager for Rates information
  • Your choice
    • Nearly any payment processor can be integrated with the CivicEngage
      ePayment module through an intermediary service
    • Contact your Client Success Manager for development costs
    • Contact your CivicPlus representative for more information

Hyperlink or Graphic Link

Linking is a viable option so that citizens can complete online transactions. You can still use the
Form Center module to create payment forms. When the payer gets to the “pay here” step, the hyperlink will take the payer to the payment processor site. Because linking does not integrate to
the CivicEngage ePayment module, you would have to go to the payment processor to view your
transactions and merchant statements. Linking is a PCI compliant method.

Here are three possible ways to link to a payment processor:

  • Hyperlink or Graphic Link (graphic button) leading to Payment Page (Example 1)
  • Form Center Form with Custom Submission Page (Example 2)
  • Link to page, with a return trip to CivicPlus Website once the user has paid. (Example 3)

Example 1: Hyper Link or Graphic Link (graphic button) leading to Payment Page

Alma, Arkansas Site with a graphic link to the payment process

  • Payer is on the city website.
  • Payer reads information on an internal page.
  • Payer clicks graphic link “Click to pay now” to go to the payment page.

Alma, Arkansas payment processor site

  • Payer leaves the city website and goes to new URL (payment processor site).
  • It appears as if payer is on the same site, due to the banner image, which makes it less confusing
    for the payer.
  • The payer completes the transaction on the payment processor site.

Example 2: Form Center Form with Custom Submission Page

Farragut, Tennessee uses form center to start the transaction.

  • Payer is on the city website.
  • Payer fills out the form on the website.

  • Custom Submission Page
    • Once the payer clicks “submit” on the form, the payer is taken to a custom submission
      page.
    • Payer clicks “buy now” to go to the payment processing website.
      Payment Processor Site
  • Payment Processor Site
    • Payer arrives at the payment processing website.
    • Payer completes a transaction on payment processing site.
    • Link to page, with a return trip to CivicPlus Website once the user has paid. (This is something that xpressbillpay offers—not all payment processors offer the return trip to another
      website).
    • Payer clicks to proceed to payment step:
    • Once Payer clicks “proceed to pay court fines”, payer goes to ExpressBillPay
      site.
    • After paying, the user returns to Sunnyside, WA website for a confirmation
      page. XpressBillPay handles the error page for those transactions that are unsuccessful.



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