Forms


Forms
 






Request Tracker Special Field

Who can use this feature?

Engage_-_System_Admin.png Engage_-_Slash.png Engage_-_Owner.png

 

Overview 

The Request Tracker Special Field is used to associate Forms fields to RequestTracker fields. This aids in auto-populating RequestTracker requests with the appropriate information.

This article will show you how to configure the Request Tracker Special Field to auto-fill specific RequestTracker fields, such as the location of a problem or the submitter’s reply address.

Instructions

  1. Navigate to Forms
    modules_content_forms.jpg
  2. Select your Request Tracker category
    request_tracker_special_field_select_request_tracker_category.jpg
  3. Select your desired form
    request_tracker_special_field_select_form.jpg
  4. Scroll down and select the desired field
    request_tracker_special_field_select_field.jpg
  5. Use the RequestTracker Special drop-down to select an optionrequest_tracker_special_field_request_tracker_special.jpg
    • Note: Options in the Special field relate to associated RequestTracker fields.
    • Note: When you mark a field as ReqestTracker Special Field, then it provides information to the RequestTracker that auto-fills headers, maps, etc.
    • RequestTracker Special Fields:
      • (not a RequestTracker special field): Notate that this field is not a RequestTracker special field
      • Brief Description: Choose the field as a Brief Description
      • Problem Location Information: Choose from Street Number, Street Name, Intersecting Street Name, Address Line 2, City, State, Zip Code, Ward, or Photograph
      • Submitter Information: Choose from Name, First Name, Last Name, House Number, Street Name, Address Line 2, City, State, Zip Code, Phone Number, Fax Number, Email Address, or Preferred Contact Method
        • Note: Preferred Contact Method will be a drop-down list.
  6. Click Save at the top of the page
    request_tracker_special_field_save.jpg



I'd Like to Request an Enhancement

0 out of 0 found this helpful

Updated:
Follow

Article Feedback