Request Tracker Special Field

Who can use this feature?

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The Request Tracker Special Field is used to associate Forms fields to RequestTracker fields. This aids in auto-populating RequestTracker requests with the appropriate information.

This article will show you how to configure the Request Tracker Special Field to auto-fill specific RequestTracker fields, such as the location of a problem or the submitter’s reply address.


  1. Navigate to Forms
  2. Select your Request Tracker category
  3. Select your desired form
  4. Scroll down and select the desired field
  5. Use the RequestTracker Special drop-down to select an optionrequest_tracker_special_field_request_tracker_special.jpg
    • Note: Options in the Special field relate to associated RequestTracker fields.
    • Note: When you mark a field as ReqestTracker Special Field, then it provides information to the RequestTracker that auto-fills headers, maps, etc.
    • RequestTracker Special Fields:
      • (not a RequestTracker special field): Notate that this field is not a RequestTracker special field
      • Brief Description: Choose the field as a Brief Description
      • Problem Location Information: Choose from Street Number, Street Name, Intersecting Street Name, Address Line 2, City, State, Zip Code, Ward, or Photograph
      • Submitter Information: Choose from Name, First Name, Last Name, House Number, Street Name, Address Line 2, City, State, Zip Code, Phone Number, Fax Number, Email Address, or Preferred Contact Method
        • Note: Preferred Contact Method will be a drop-down list.
  6. Click Save at the top of the page

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