Request Tracker


Request Tracker
 






View a Map of All Requests

Who can use this feature?

Engage_-_System_Admin.png Engage_-_Slash.png Engage_-_Owner.png Engage_-_Slash.png Engage_-_Publisher.png Engage_-_Slash.png Engage_-_Author.png

 

Overview

In Request Tracker, you can view a Map of all Requests. This allows you to view where Requests are coming from.

Instructions

  1. Navigate to Modules > Content > Request Tracker
    CE_RequestTracker.png
  2. Click Map Requests at the top of the pageCE_RequestTracker_MapRequests.png
  3. Apply Filters, if needed
    CE_RequestTracker_MapRequestsFilters.png
    • Starting/Ending: Create a date range
    • Search: Enter keywords to find specific requests
    • Show:
      • Open: View open requests
      • Closed: View closed requests
      • Assigned: View assigned requests
      • Unassigned: View unassigned requests
      • Assignees: View requests assigned to specific people
    • Request Types: Only view Requests from specific categories or Request items
  4. Click Apply
    CE_RequestTracker_MapRequestsApply.png
  5. View map
    CE_RequestTracker_ViewMapRequests.png
    • Map/Satellite: Choose map view to view the normal grid map, choose Satellite to view the terrain



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