Modify a CivicSend Message

Who can use this feature?

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You can modify an existing CivicSend Message as long as it is not Sent yet. That means it can be a Draft or Scheduled message, but cannot be a Sent message. 


  1. Navigate to Modules > Content > CivicSend
  2. Select the Messages tab
  3. Click on the Actions gear next to the message you want to modify
  4. Select Modify
  5. Modify Step 1 fields
    • Subject: Modify the brief, descriptive subject
    • Channels: Select channel options
      • Email: Message will send via email
      • SMS/Text: Message will send via text/SMS
      • Facebook: Message will post to your Facebook page
        • Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.
      • Twitter: Message will post to your Twitter feed
        • Note: A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.
    • Message Type: Select Template or Quick Message
      • Template: Allows you to add photos, text, columns, and customized layout
        • Note: This is primarily for Newsletters, Press Releases, etc.
      • Quick MessageAllows you to send a text-only message to your subscribers
        • Note: This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.
    • Subscriber List: Select lists
    • Sender Name: Select the sender name that the message will be sent from
      • Note: Site Admins can create customized sender names.
  6. Click Continue
  7. Create your message based on message type (Template or Quick Message)
  8. Select Save & Continue
  9. Select a Sending option
    • Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message
    • Print: Allows you to print the message
    • Schedule Your Message to be Sent Later: Allows you to schedule the message to send out at a future date and time
      • Note: Whenever a CivicEngage Send (CivicSend) message is scheduled, this schedule applies to all social media posts too.
    • Want your Message to have a Public Expiration Date?: Allows you to set a future expiration date
    • Send Now: Sends the message now
      • Note: Remember to review your subscriber list before the message sends.

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