Original Request Tracker

All sales before July 1, 2020 have the original version of CRT™

Change a Request Category



Occasionally it may be necessary to change the Request Type of a Request in the Request Tracker. This is possible to do with published and archived Requests.

Important Note

  • All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view information for the new CRT package


  1. Navigate to Modules > Content > Request Tracker
  2. Select the Category with the Request you want to edit
  3. Click Actions next to the desired Request
  4. Click View Details
  5. Click Category and select the appropriate Category
  6. Type the Reason for moving the request
  7. Click Change Category and respond OK to the pop-up prompt

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Article Feedback

  • Avatar
    Susan Alexander

    If the cc mail gets assigned when the resident selects a category, how does one change the cc mail after the category has been changed? A resident entered a concern as a code violation when in reality, it is a police matter. The category and request type were changed to the police, they received notification when those changes occurred, but no matter what is tried, can't get the CC Email List to change to the police.

  • Avatar
    Becca Drake

    Hi Susan,

    Please reach out to our Support team for this particular request by following: https://www.civicengage.civicplus.help/hc/en-us/requests/new. I will update the article to add more information as it becomes available.

    Thank you,
    Your Help Center Team