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Question Marks in Place of Apostrophes

Overview

Word and other document software may replace character automatically due to grammar rules. These replacement characters may not display in Notify Me or CivicSend messages properly and may instead display as a question mark (?).

  • Example: Word auto-replaces apostrophes with single-quote marks. Apostrophes display fine in most browsers, but single-quotes may not.

 

Examples

Characters 34 and 39 will display properly in both ANSI and Unicode. All others will display as ? depending on display settings.

Char Dec Hex Entity Name
" 34 22 " QUOTATION MARK
' 39 27   APOSTROPHE
8216 2018 ‘ LEFT SINGLE QUOTATION MARK
8217 2019 ’ RIGHT SINGLE QUOTATION MARK
8218 201A ‚ SINGLE LOW-9 QUOTATION MARK
8219 201B   SINGLE HIGH-REVERSED-9 QUOTATION MARK
8220 201C “ LEFT DOUBLE QUOTATION MARK
8221 201D ” RIGHT DOUBLE QUOTATION MARK
8222 201E „ DOUBLE LOW-9 QUOTATION MARK
8223 201F   DOUBLE HIGH-REVERSED-9 QUOTATION MARK
8230 2026 … HORIZONTAL ELLIPSIS

 

Recommendations

At this time our best recommendation is to disable auto-formatting in Word and other document software. Please note that this is not supported.




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