Occasionally it may be necessary to change the Request Type of a request. This is possible to do with published and archived requests.
- All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view information for the original CRT package.
- Navigate to Modules > Content > Request Tracker
- Select the Request Type with the request you want to edit
- Click Actions next to the desired Request
- Click View Details
- Select a Request Type from the drop-down
- Type the Reason for moving the request
- Click Change Category and respond OK to the pop-up prompt