New Request Tracker

All sales after July 1, 2020 have the new version of CRT™

New Request Tracker Overview



The new Citizen Request Tracker™ (CRT™) package is a version of request submission included with CivicEngage to cover the basics of taking in a request online. Once a problem is submitted it gets routed and emailed to the correct department or person.

The department or person can reply to the citizen about the problem they submitted through the CRT™. The CRT™ will keep a date and time history of the communication.

The CRT™ can also keep stats on departments, problems (Example: street light out, stray animal, etc.), and individuals to see how many requests were submitted, how many are still open, how many are closed, and the average time it takes to close or fix a request.

Important Note


  • Modify and customize request types
  • Provide follow-up communication to the citizen who placed the request
  • Assign requests to specific users

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