New Request Tracker


All sales after July 1, 2020 have the new version of CRT™
 






View a Map of All Requests (New CRT)

Who can use this feature?

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Overview

In Request Tracker, you can view a Map of all Requests. This allows you to view where requests are coming from.

Important Note

  • All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view information for the original CRT package

Instructions

  1. Navigate to Modules > Content > Request Tracker
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  2. Click Map Requests at the top of the page
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  3. Apply Filters, if needed
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    • Starting/Ending: Create a date range
    • Search: Enter keywords to find specific requests
    • Show:
      • Open: View open requests
      • Closed: View closed requests
      • Assigned: View assigned requests
      • Unassigned: View unassigned requests
      • Assignees: View requests assigned to specific people
    • Request Types: Only view Requests from specific categories or Request items
  4. Click Apply
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  5. View map
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    • Map/Satellite: Choose map view to view the normal grid map, choose Satellite to view the terrain



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